![]() He had created a new customer interaction process where all the customer service professionals in the branch were advised to greet the customer at the beginning of interaction and close with “Thank You” at the end of each customer interaction. Let us look at a story in the real world.Ī branch manager of a Bank tried to improve customer service in the branch. With practice, Harry is able to focus on positive feelings and produce a powerful Patronus Charm.ĭid you get the answer to your question why our “greetings and thank you” do not seem to have much effect? The Patronus Charm is powerful yet difficult because in addition to chanting the magic spell “Expecto Patronum” Harry has to project strong positive feelings with concentration. Initially, Harry is disappointed because however much he shouts out the spell, he is not able to have an effect. In Harry Potter and the Prisoner of Azkaban, one of the most loved books in the Harry Potter series, Harry learns about “Patronus Charm” that can drive out dementors, creatures who feed on miseries and suck out happiness. #Magical words series#Let us take a cue from the magical world created by JK Rowling in her Harry Potter series of books and movies. So I don’t think there is any magic in the words. You might argue, I do thank the customer, but I don’t see any magic happening.
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